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Over 25 Years of Vision Correction Call 1-877-702-20201-(877)-702-2020 or Book Your Appointment below
“Our patients say that the quality of vision at night is better with Custom Vision LASIK than with glasses and contacts.”
– Jonathan Christenbury, M.D.

Patient Services Representative

Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, patient referrals, sales, and marketing.

Roles and Responsibilities

  • Answers telephone and either responds to inquiry, scheduling appointments, directs caller to appropriate personnel
  • Explains procedures and encourages patients to come in for a free consultation
  • Provides exemplary customer service; treats patients and coworkers with courtesy and discretion
  • Greets and directs patients, salespeople, and visitors
  • Registers patients by verifying that patient’s record is up to date and accurate. Makes appropriate changes in computer system and on patient’s chart
  • Enters confidential personal health information and financial information into computerized system with a high rate of accuracy. Complies with federal and local laws in ensuring patient privacy
  • Collects payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports and performs daily closing dutie
  • Calls prospective customers in designated market area to qualify leads and explain type of services offered or reschedule appointments
  • Informs current and prospective patients of current promotions and new or upgraded products.  Answers questions regarding service performed.
  • Follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Qualifications and Education Requirments

  • Bachelors or Associates in Communications and/or Marketing
  • 1-3 years applicable experience preferred
  • Goal oriented and pro-active
  • Ability to work in fast paced environment
  • Ability to adapt quickly and take initiative
  • Outgoing and personable

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  • Patient Discusses ReSTOR results with Dr. Christenbury

    View Video

    Ace & TJ talk about LASIK with Dr. Christenbury

    Channel 96.1 Ace & TJ both have 20/15 vision after LASIK with Dr. Jonathan Christenbury! View Video

  • Paul Schadt talks about son’s LASIK experience with Christenbury Eye Center

    Country Music Hall of Famer and host of 96.9’s Paul Schadt and Meg show talks about his son’s 20/15... View Video

    As Seen on the Discovery Channel

    In View the educational TV series hosted by broadcast icon Larry King, interviewed Jonathan Christenbury, MD of the Christenbury Eye Center... View Video

  • See what our LASIK patients are saying

    LASIK patient Brianna sees 20/20 after Laser Eye Surgery with Dr Christenbury... View Video

    Jason – Visian ICL

    Christenbury Eye Center Visian ICL by Dr Jonathan Christenbury gives client Jason Johnson incredible 20/15 results... View Video

  • Dale – LASIK

    Meet Dale. He had his one month LASIK follow up appointment today and is seeing great! View Video

    Renee – LASIK

    As a business owner, I have struggled with contacts and glasses all of my life. I decided to look into LASIK and contacted Dr. Christenbury’s office... View Video

  • Mark – ReSTOR

    Mark McIntosh had ReSTOR 3 years ago and was able to eliminate his fixed lenses, progressive bifocals, and prescription sunglasses... View Video

  • Patient Discusses ReSTOR results with Dr. Christenbury

    View Video

  • Ace & TJ talk about LASIK with Dr. Christenbury

    Channel 96.1 Ace & TJ both have 20/15 vision after LASIK with Dr. Jonathan Christenbury! View Video

  • Paul Schadt talks about son’s LASIK experience with Christenbury Eye Center

    Country Music Hall of Famer and host of 96.9’s Paul Schadt and Meg show talks about his son’s 20/15... View Video

  • As Seen on the Discovery Channel

    In View the educational TV series hosted by broadcast icon Larry King, interviewed Jonathan Christenbury, MD of the Christenbury Eye Center... View Video

  • See what our LASIK patients are saying

    LASIK patient Brianna sees 20/20 after Laser Eye Surgery with Dr Christenbury... View Video

  • Jason – Visian ICL

    Christenbury Eye Center Visian ICL by Dr Jonathan Christenbury gives client Jason Johnson incredible 20/15 results... View Video

  • Dale – LASIK

    Meet Dale. He had his one month LASIK follow up appointment today and is seeing great! View Video

  • Renee – LASIK

    As a business owner, I have struggled with contacts and glasses all of my life. I decided to look into LASIK and contacted Dr. Christenbury’s office... View Video

  • Mark – ReSTOR

    Mark McIntosh had ReSTOR 3 years ago and was able to eliminate his fixed lenses, progressive bifocals, and prescription sunglasses... View Video